Shipping Policy

Shipping Policy

Thank you for visiting and shopping at House of Cocoon. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

• We currently deliver across most pincodes in India.
• Free shipping is available on all orders.
• Orders are processed within 1–2 business days of purchase.
• Deliveries are made on all days, including Sundays and public holidays.
• Standard delivery time is 2–7 business days, depending on the destination. Orders within Bangalore are usually delivered within 24–48 hours from the date of purchase.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit. If there is a significant delay in shipping your order, we will notify you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

House of Cocoon is not liable for products damaged or lost during shipping. If you receive an order that is damaged, please contact the shipment carrier to file a claim.

We recommend you retain all packaging materials and the damaged goods before filing a claim, as these may be required by the carrier.

Customs, Duties and Taxes

In case there is any taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

Important things to keep in mind while sending back the product for return/exchange:

• Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of wrong pieces.
• All tags and price tags should remain intact on the returned product.
• All exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at info@houseofcocoon.com from your registered email id to trigger the request.
• It takes about 7 working days to complete your return/exchange request post your request has been placed.